The general requirements: faculty and staff Topics :what things in general Does the database need to keep track of. Floor departments All the machines Who is authorized to use the machines List all the all the faculty and staff list tickets and results changes in hardward and software Description of problems and solutions List of Techs and their specialties Doesn't track human resources Gathering Information machine descriptions Type of machine Talk to the Stakeholders Review documents Forms--fields--Reports Look at all the nouns computers, software, techs, staff, faculty, office, Department, printers, ticket, elmos, ports Computers, facultyStaff, techs, software, Department, printers, type name company manufacturer id name OS email type department license