Process and diagrams afternoon

Here are the undigested notes from the afternoon class

Process
Somebody needs a database
Interview the manager about the database
When do need it
What data --What does the database need to do
Track Tickets start and close
Prioritize criteria
need to be tell status, how long it takes to resolve a ticket, Who was assigned, Who are the techs
Descriptions.Report history of departments or of certain kinds of problems. Track all the computers,
list of all faculty and staff and which computers they use. Change time date. track who files the ticket.  Permissions, who can do what. Any big security issues?
Talk to the other stakeholders. 
Job shadowing
Review documents

Computer
computer number
make
model
Date issued
Date removed
location

faculty/staff
name
email
phone
office
computer number

Ticket
Date time
ticket number
issue
Description
Status
priority look up 
computer Number
faculty/staff ID

Locations
Building
Room
Dept
floor